Last updated: February 2026

Overview

SureStep backs every Car Door Handle Assist with a lifetime warranty against manufacturing defects and structural breakage under normal use. We stand behind our product — but like any warranty, this one has a specific claims process that must be followed to qualify.Please read this page in full before submitting a claim. Incomplete claims will not be processed.

What Is Covered

This warranty covers:

1. Structural breakage of the handle under normal, intended use
2. Manufacturing defects present at the time of purchase that cause the product to fail

What Is Not Covered

This warranty does not cover:

1. Damage caused by improper installation
2. Damage caused by misuse, excessive force, or use outside the product's intended purpose
3. Cosmetic damage including scratches, scuffs, fading, or discoloration that does not affect function
4. Damage caused by exposure to extreme conditions including prolonged moisture, heat, or chemicals
5. Normal wear and tear over time
6. Loss or theft of the product
7. Any product that has been modified or altered from its original state
8. Damage caused by a third party or secondary user
9. Claims submitted without proof of purchase from SureStep

Warranty Claim Requirements

To be considered for a warranty replacement, you must provide all of the following. Missing any item will result in your claim being denied until the information is submitted in full.1. Proof of Purchase A copy of your original order confirmation email from SureStep showing your name, order number, and purchase date.2. Photo Evidence A minimum of 3 clear photos of the damaged or defective product showing:

1. The full product from multiple angles
2. A close-up of the specific area of damage or failure
3. The product installed or in the position it was being used when the failure occurred

3. Video Evidence A short video (15 to 60 seconds) demonstrating the defect or breakage. Videos must clearly show the product and the issue. Videos filmed in low light or that do not clearly show the product will not be accepted.4. Written Description A written statement of no less than 3 to 5 sentences describing:

1. How the product was installed
2. How long you had been using it before the failure occurred
3. Exactly what happened when it broke or failed
4. The conditions under which it was being used at the time

5. Your Full Name and Order Number As it appears on your original SureStep order confirmation.

How to Submit a Claim

Email all of the above to support@shopsurestep.com with the subject line:"Lifetime Warranty Claim — Order #[your order number]"Claims submitted without this subject line may be delayed.

Review Process

Once we receive your complete claim, our team will review it within 5 to 7 business days. We may follow up with additional questions or request further evidence before a decision is made. Submitting a claim does not guarantee approval.If your claim is approved, we will ship a replacement product to your original shipping address. Warranty replacements are limited to one replacement per order.If your claim is denied, we will email you with the reason. You may resubmit with additional evidence if you believe the denial was made in error.

Important Terms

1. This warranty applies only to the original purchaser and is non-transferable
2. Warranty replacements do not come with a new warranty period
3. SureStep reserves the right to request additional documentation at any time during the review process
4. SureStep reserves the right to deny claims that show evidence of misuse, tampering, or fraud
5. This warranty gives you specific legal rights. You may also have other rights which vary by state or country

Contact Us

Email: support@shopsurestep.com Response time: 5 to 7 business days for warranty claims SureStep reserves the right to modify this warranty policy at any time. Changes will be reflected on this page with a revised date. Your warranty is governed by the policy in effect at the time of your original purchase.